If your product is damaged and want to be exchanged please mail us at firstname.lastname@example.org specifying the problem, within 24 hours of receiving the item for a RETURN AUTHORIZATION NUMBER and exchange procedure . Our returns department will not accept any returns without a return authorization number.
We at CelebritySuits are committed to offer our customers the most trendy, innovative, stylish and flawless products. We never compromise on quality or give false commitments. We have streamlined our policy and hope to seek your co-operation for abiding these clauses. Refunds are only possible when the item is damaged which is not the case because we have high quality assurance team and process which is done before we sent you the order.
1. We have no control over your selection of size and color, and we process your orders strictly to your selection; hence, there will be no refunds/returns for ordering incorrect products. So it is very important that, you cross check your orders carefully and refer the size chart which has very accurate range of sizes for all CelebritySuits
2. Exchange of items is also subject to the availability of the stock, Also please note that both way postage is buyer's responsibility so we would suggest again to please ensure that you are buying the right product you want.
3. We take utmost care in sending items to our buyers, following strict quality assurance guidelines so it’s highly unlikely that a faulty item is sent. However in that unlike event of error on our part (such as sending faulty item), we would gladly exchange it without any extra cost. No refunds will be issued.
4. No refund/ return/ will be issued to the customer ordering more than two products at a single time. This is to ideally restrict the practice of generation of a resale value and return the product in case there is no sale. This is also to discourage the practice of ordering different products for trial and selecting only one.
5. If within stipulated time period of 24 hours we will not get response for order confirmation from your side, we will take it as confirmed order and start processing.
Returns which you request should be done in 48 hours time, these are all made to order products and we have strong Quality assurance check and proof read controls - You need to email us in 48 hours of recieving parcel if the shipment send is improper or damaged. Shipping parcels should be sent back exactly packed and with Tags.
Its customers responsibility to get back the parcel to our warehouse at their own expense from where the shipping has come. Keep in mind if you desired size is not in our US or UK Store this will come from our warehouse factories directly
6. Any request for order cancellation will be entertained strictly as per the clauses mentioned belowa. Order cancellation request, within 2 days of your order confirmation will result into a direct/flat deduction of 25% from your ordered item amount.b. However, if you request order cancellation within 3 days of order confirmation, there will be 75% deduction from the ordered item amount.c. No requests for order cancellation will be entertained, after 3 days of your order confirmation.
7. Before shipment of your product, our quality control department inspects the product on varied quality standards to ascertain that the product is exactly the same as ordered from our website. If the product is somehow damaged during the shipment, only then will we get you a replacement shipped with expedited shipping at our expense. If your product is damaged, please mail us at specifying the extent of damage, within 24 hours of receiving the item for a RETURN AUTHORIZATION NUMBER. Our returns department will not accept any returns without a return authorization number.com
8. Refunds will be carried out only in case the delivery exceeds 30 working days for any product after the payment getaway confirmation and customer confirmation. Please note that this stipulated period of 30 working days, start running from the time we receive final order confirmation from customer and payment getaway confirmation. Further, if the consignment does not arrive within 30 working days after shipping by express shipment, you may ask us for order tracking code. If we cannot prove that the consignment was dispatched to the address that was given for the order, we will initiate a full refund including the shipment charges.We honor our valued customers and requires same from them. We call this spirit as our satisfaction!.
9. The dress which we book are made to order dresses and are in line with the latest fashion trend. Just to keep the prices low for women dresses we try reducing work some often making it in the range of customer to buy.
10. In case of Women bridal dresses you can ask for a complete heavy work and custom price for it.
Thank You & With Best Regards,